Dorakeen · Excel Sync

Troubleshooting

Every failed run shows a plain-language reason in the view. This page lists them and what to do. A structural problem also pauses the mapping; fixing the cause and running a clean sync unpauses it automatically.

Connection problems

MessageWhat happened / what to do
"Microsoft connection needs re-authentication — reconnect Microsoft, then sync again."Microsoft expired or revoked the app's access (password change, admin policy, long inactivity). Click Connect Microsoft in the view and sign in again. Mappings resume where they left off.
"monday authorization is no longer valid — reconnect monday.com, then sync again."monday revoked the app's token — this always happens when the app is uninstalled, and reinstalling does not restore it. Click Connect monday.com in the view.

Workbook problems

MessageWhat happened / what to do
"Workbook, worksheet, or table no longer exists — recreate the mapping."The synced file (or its table) was deleted, moved out of reach, or the table was removed. Recreate the mapping; the app will build a fresh workbook.
"Workbook is locked by another process — try again in a minute."Excel or another app holds an exclusive lock. Close the file or wait; the next run typically succeeds.
"Microsoft is throttling requests — try again in a few minutes."Temporary Microsoft-side rate limiting. Nothing to fix; scheduled runs retry on their own cadence.

Excel → board structure problems

MessageWhat happened / what to do
"Worksheet 'X' has no table — select your data in Excel and use Insert → Table, then sync again."The importer needs a real Excel table. Select your data range → Insert → Table (with headers).
"Worksheet 'X' has N tables — the sync needs exactly one."Delete or move the extra tables (or point the mapping at a worksheet with just one).
"The Excel table has no 'X' column — rename the header back or remap."A mapped column's header was renamed or deleted. Restore the header, or use Remap columns.
"The key column 'X' is missing from the Excel table…"Same as above, for the natural-key column.

Rows skipped or flagged in the run report

Report lineMeaning
"Row 12: 'Due' is not a date" (and similar)The cell failed validation for the monday column's type. Fix the cell; the row imports on the next run. Nothing partial was written for that row.
"Row 7: duplicate key (also on row 9) — skipped"Two rows share a key value. The app never guesses which wins — make keys unique.
"Row 5: its monday item changed since the last sync — skipped to protect that edit"You're on skip & flag: someone edited the item on the board. Re-sync after resolving, or switch the mapping to source wins.
"Row 3: its monday item no longer exists — skipped (clear the monday_id cell to recreate it)"The item was deleted on the board. Clear the row's monday_id to recreate it, or delete the row.
"Large import: wrote 300 of 4,200 changed rows this pass — the rest continues automatically."Not an error — big imports proceed in background passes (monday limits write speed). Watch the run log; no action needed.

Plan limits

MessageWhat happened / what to do
"This board/sheet has N rows; your plan covers M per mapping — upgrade to keep syncing."The mapping's source exceeds your plan's row cap. The run stops before writing anything — never a truncated sync. Upgrade, or trim the source.
"Your plan includes N mappings — upgrade to add more."Mapping-count cap at creation. Existing mappings are never deleted by plan changes.
"Scheduled sync is a paid feature…" / "Your plan's fastest schedule is every N minutes…"The schedule you picked is below your plan's floor.

Still stuck?

Email support@dorakeen.com with the board name and the run's error text. We answer within two business days, usually much faster.